For AI teams
License customer support transcripts for AI training
Short answer
SourceX sources customer support transcripts from businesses in the U.S., Canada, the EU, the UK, Australia, New Zealand, India, Singapore, South Africa, Latin America, the UAE and Saudi Arabia that own them. Each dataset is rights-reviewed, prepared with customer names and contact details, account numbers and payment details removed, and approved by the supplying company before delivery under a use-limited license. Teams use it for support agents, answer drafting and escalation prediction.
What's included#
Typically ticket threads, call transcripts, tags and resolutions.
Why it matters for models#
These records are valuable because each one links a real problem to the steps and answer that solved it.
Common uses#
- Support agents
- Answer drafting
- Escalation prediction
Removed before delivery#
- Customer names and contact details
- Account numbers
- Payment details
- Addresses
How a request works
- 01
Describe the records, volume and uses you need.
- 02
SourceX matches suitable suppliers in the U.S., Canada, the EU, the UK, Australia, New Zealand, India, Singapore, South Africa, Latin America, the UAE and Saudi Arabia and runs a rights review.
- 03
A prepared sample is shared under NDA after supplier approval.
- 04
The license sets allowed uses, term and deletion terms; resale and re-identification are barred.
Frequently asked questions
Who supplies the data?
Businesses that own the records, in the U.S. first and also in Canada, the EU, the UK, Australia, New Zealand, India, Singapore, South Africa, Latin America, the UAE and Saudi Arabia (where at least 90% of the data is in English). Every release is approved by the supplying company.
Can we see a sample?
Yes, once an NDA is in place and the supplier approves a prepared sample.
Is pricing published?
No. Terms depend on volume, history, exclusivity and allowed uses, and are agreed per deal.