Glossary
Knowledge base
Quick answer
A collection of articles, guides and answers a company maintains so customers or staff can solve problems themselves.
Knowledge bases live in tools like Zendesk Guide, Confluence, Notion and SharePoint. Each article reflects expert knowledge about a product or process.
Paired with the tickets that reference them, knowledge-base articles show how experts resolve real issues, which is useful for evaluating support assistants and retrieval systems.
Why Knowledge base matters when licensing company data to AI
Knowledge base is a collection of articles, guides and answers a company maintains so customers or staff can solve problems themselves. In a licensing review, it is often considered alongside the tickets that reference its articles. Those linked pairs show how experts resolve real issues, which is useful for evaluating support assistants and retrieval systems.
- 01Your work records
- 02Personal details removed
- 03You approve the release
- 04Licensed to AI developers
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