Licensing guide
How to license Zendesk data to AI companies
Quick answer
Zendesk holds tickets, replies, macros, tags and satisfaction scores. AI companies pay for this kind of real work history because it shows how problems are actually solved. Through SourceX, you export a copy, personal details are removed and checked, you approve the final package, and only then is it licensed under terms you sign.
Why AI companies want Zendesk records#
- Ticket threads link a real problem to the steps and answer that solved it
- Buyers use them to train support agents, draft answers and predict escalations
- Long history across many real customers is what makes them valuable
How licensing works#
- Take the fit check to see whether your Zendesk history matches current buyer demand
- Export a copy of your records — our step-by-step Zendesk export guide walks through it
- SourceX prepares the package: personal details removed, samples reviewed by a human
- You review and approve the final package before anything is shared
- Terms are agreed in writing — approved uses, exclusivity and payment — before delivery
- Large datasets stay in your own storage or ship on encrypted drives; SourceX never needs access to your live systems
Start with the export
The first practical step is a complete export of your Zendesk history. Our guide follows Zendesk's own documentation.
Read the Zendesk export guideSources
Public sources, checked 2026-10-09. SourceX is not affiliated with the organizations named.
- Zendesk: Exporting ticket, user or organization data support.zendesk.com
- Zendesk: Restricting account data exports support.zendesk.com
- Zendesk: Recommended method to regularly export data support.zendesk.com
See if your company qualifies
A short company assessment. No data uploads are needed.