For AI teams
Customer support AI: business data for training and evaluation
Short answer
Teams building support agents and copilots need real examples of work done start to finish. SourceX sources rights-cleared, de-identified records from businesses in the U.S., Canada, the EU, the UK, Australia, New Zealand, India, Singapore, South Africa, Latin America, the UAE and Saudi Arabia, approved by the supplying company, under licenses that bar resale and re-identification.
Useful records#
- Ticket and chat threads with resolutions
- Escalation records
- Help center articles
How teams use them#
- Training resolution behavior
- Evaluating answer quality
- Grounding on real policies
How a request works#
- Describe the records, volume and uses you need
- SourceX matches suitable suppliers and runs a rights review
- A prepared sample is shared under NDA after supplier approval
- The license sets allowed uses, term and deletion