Glossary
Ticket data
Quick answer
Records from help desk or issue tracking tools: requests, conversations, status changes, assignments and resolutions.
Tickets from tools like Zendesk, Jira and ServiceNow show how teams solve real problems step by step.
This makes them valuable for training and testing AI assistants and agents, after personal details are removed.
Why Ticket data matters when licensing company data to AI
Ticket data is records from help desk or issue tracking tools: requests, conversations, status changes, assignments and resolutions. Tickets from tools such as Zendesk, Jira and ServiceNow show how teams solve real problems step by step. Before licensing, they are checked for personal details in free text and attachments, since those are where such details tend to appear.
- 01Your work records
- 02Personal details removed
- 03You approve the release
- 04Licensed to AI developers
Related terms
Related resources
- IndustryBPO & contact centers data
- QuestionDo AI labs buy video of people working?
- IndustryRecruiting & staffing data
- QuestionCan CRM data be licensed?
- InsightHow do I de-identify customer support transcripts for AI training?
- InsightHow do I de-identify workflow and screen activity data for AI training?
- InsightHow do I de-identify IT service tickets for AI training?
- SolutionWhat is AI evaluation data?
- SolutionHow AI developers source data
- DataWorkflow data
- DataCall recordings
- GlossaryData processing agreement
See if your company qualifies
A short company assessment. No data uploads are needed.